Customer centricity has become increasingly important for insurance and insurtech companies operating in Latin America.

Many companies have recognized the need to focus on the customer experience to differentiate themselves from competitors and retain their existing customers.

Embedded insurance can transform distribution, but some aspects of traditional models will endure, speakers at ITC Vegas predicted.

The rise of subscription services and embedded insurance points towards changing distribution models for the insurance sector. However, intermediaries still dominate the sector, and commercial lines can’t be bought with a single click.

The value of inclusivity was a recurring theme at ITC Vegas, as the insurance sector turns the power of technology towards enabling fairer outcomes for colleagues and customers.

Embracing transformative technology and moving towards a more inclusive future are closely interwoven processes.