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Sukanya Rajasekaran
Corporate Vice President, Service Experience,
New York Life
Sukanya Rajasekaran is a Corporate Vice President at New York Life, leading technology delivery for Service Experience platforms and transformation initiatives. Her portfolio spans Claims, Billing & Collections, Money Movement, intelligent automation, and AI-driven solutions that enhance both customer and employee experiences. Sukanya leads large-scale modernization programs focused on digital service capabilities, intelligent document processing, GenAI adoption, call quality automation, and agent protection solutions. She partners closely with business and technology leaders to drive operational excellence, improve service outcomes, and deliver measurable business value.
Sessions
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Women in insurance: Leading through a time of AI disruption29-Sep-2026Mandalay Bay Ballroom I