Stefanie Godfrey

Stefanie Godfrey is Executive Director of USAA Agency Product and Operations, with 30 years of experience in the Property & Casualty insurance industry spanning carriers, brokerages, wholesale distribution, and agencies. This broad industry perspective gives her a unique understanding of the opportunities and friction points across the insurance distribution ecosystem.

In her current role, Stefanie leads efforts to modernize the agency experience and strengthen how technology, data, operations, and business capabilities come together to support distribution. Her work focuses on simplifying the agent experience, connecting workflows and systems, and developing capabilities that enable agents to serve members more effectively.

Throughout her career, Stefanie has focused on bridging business strategy and execution. She brings a pragmatic approach to transformation, recognizing the importance of modernizing without unnecessarily disrupting the workflows that keep the business moving.

She is passionate about reducing friction, improving agent productivity, and creating a more connected distribution ecosystem that positions organizations to take advantage of emerging capabilities and future innovation.