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Rick Kephart
Product Owner,
AMS Smart Apps
Rick Kephart is an operations and technology leader with more than 25 years of experience driving transformation across insurance and financial services. His career has centered on building teams, redesigning processes, and developing enterprise solutions that bring people and technology together to deliver measurable results.
He specializes in translating operational challenges into scalable solutions across claims, policy servicing, intake, workflow, and back-office operations. By aligning operations, product, architecture, and engineering, he helps organizations reduce manual work, strengthen controls, improve customer experience, and achieve sustainable improvements in cost, quality, and speed.
Sessions
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From AI ambition to action: Modernizing claims without replacing the core29-Sep-2026Lagoon Ballroom KL