Pankaj Kandhari is the Chief Product Owner for two transformative journeys: Next Generation Service Operations and Data Domain Platforms. In his Service Operations role, Pankaj is driving a digital-first strategy to reimagine how customers and advisors interact, creating seamless, intuitive experiences across all U.S. businesses.

As the business owner for Data Domain Platforms, Pankaj is laying the foundation for advanced AI and analytics capabilities that will power next-generation products, accelerate speed to market, reduce costs, and unlock new growth opportunities—all while ensuring customer experience remains the North Star. These platforms are designed to enable smarter decision-making, hyper-personalization, and operational excellence at scale.

Looking ahead, Pankaj is committed to shaping the future of AI-driven service, where intelligent automation and predictive insights transform every interaction into a personalized, frictionless experience.

Pankaj holds an engineering degree from India, a Master’s from the University of Maryland, and an MBA from Cornell University. His career spans leadership roles at Fortune 500 companies, including Kraft and American Express, as well as management consulting, bringing a unique blend of technical depth and business acumen to his work.