Michelle Raue is the EVP, Chief Claims and Transformation Officer at Preferred Mutual Insurance Company, Michelle directs comprehensive claims operations, pioneered advanced data analytics, and is spearheading technology enhancements, including a core system replacement project.  She has achieved substantial improvements in operational efficiencies and customer service metrics.

Michelle Raue has over 30 years of experience in Property and Casualty Insurance. With a proven track record of fostering innovation and collaboration, Michelle excels at leading teams to exceed performance benchmarks and achieve cost efficiencies. During her career, she has worked for various carriers, overseeing diverse claims operations and implementing innovative strategies that set new industry standards. Her tenure also includes being VP, Head of Claims for Lyft, Inc, where she scaled the ride-share companies claim organization from the ground up, dramatically improving the customer experience and operational efficiency.  

Active in the professional community, Michelle is a current member of the Artificial Intelligence working group of NAMIC (National Association of Mutual Insurance Carriers), which is helping to shape future regulations and legislation related to AI in Insurance. She serves as committee chair for the Stem Connector’s Women in Insurance Catalyst Committee.  She also serves as an Advisory Board Member and Mentor for RISE Professionals, a group dedicated to attracting and retaining young talent in the insurance industry.  As well as an advisory board member for InsureTech Connect Vegas, the industry’s largest technology conference.  

Michelle holds a BS in Finance from the University of South Alabama and has completed advanced courses in Artificial Intelligence at MIT Sloan School of Management.