Matt Marino

Matt Marino is Vice President and Head of Group Benefit Products at Protective Life, where he leads service, claims, implementation and operational transformation initiatives across the group benefits business. With more than two decades of experience in insurance operations and customer service, he has focused his career on building scalable operating models that improve broker and customer experiences while driving efficiency and growth.

Matt's work centers on modernizing operations through digital enablement, automation, and data-driven decision making. He has led large-scale transformation efforts spanning service delivery, claims administration, workforce optimization, and technology adoption, helping organizations simplify complex processes and deliver more consistent outcomes. Most recently, his focus has been on advancing a digital-first operating model that enhances the broker's experience while improving operational performance and scalability.