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Keith Raymond

Keith Raymond

Principal Analyst - Insurance , Celent

Keith is a Principal Analyst in Celent's North American insurance practice. He has extensive industry experience and is a seasoned expert in AI/generative AI, process automation, business transformation, and back-office systems & operations for property/casualty and life/health/annuities. 

Keith's research is focused on process automation across the insurance value chain and authors a Celent series of reports on generative and agentic AI's impact on insurance. He has assisted a number of insurance organizations with strategic technology roadmap development, go-to-market strategy, core platform replacement selection and IT and operational due diligence on acquisition opportunities. Keith has authored, blogged, participated in webinars and podcasts and has been inteviewed for industry editorials covering a number of insurance industry topics with focus on artificial intelligence, innovation, process automation and digital transformation. Keith speaks frequently at all the major insurance industry technology conferences including Insurtech Connect, Insurtech Insights and Insurance Innovators along with numerous regional events such as Insurtech Hartford and annual user conferences. Keith also facilitates a Gen AI Bootcamp for North American insurers and Celent's annual Gen AI Symposium.

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