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Jim Cozzie
AVP - MSR Digital Experience
,
USAA
Jim brings extensive experience in enhancing digital experiences to his role at a top 10 P&C Insurer. He leads teams responsible for contact center desktop experiences and products, focusing on integrated tools and seamless service. Jim has held diverse leadership positions spanning I/T Architecture, I/T Operations, Application Engineering, and Product Management. Jim holds a BS in Applied Science and Technology from Illinois State University.
Sessions
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From Manual to AI-Driven: Rethinking Insurance Operations Through Intelligent Orchestration Presented by Flowable15-Oct-2025Mandalay Bay Ballroom L