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Jim Cozzie

Jim Cozzie

AVP - MSR Digital Experience, USAA

Jim brings extensive experience in enhancing digital experiences to his role at a top 10 P&C Insurer. He leads teams responsible for contact center desktop experiences and products, focusing on integrated tools and seamless service. Jim has held diverse leadership positions spanning I/T Architecture, I/T Operations, Application Engineering, and Product Management.  Jim holds a BS in Applied Science and Technology from Illinois State University.

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