Farah Ismail is the Head of Commercial Lines within WTW’s Insurance Consulting and Technology (ICT) business in the Americas. She focuses on delivering innovative, analytics-driven solutions that enhance underwriting precision, streamline operations, and support profitable growth. Her ability to align technical capabilities with strategic business goals has made her a trusted partner to carriers navigating evolving market conditions.

She has over 15 years of experience in the commercial insurance industry, with deep expertise across both specialty and standard lines, including Excess & Surplus Lines, Cyber, Healthcare, Environmental, Directors & Officers, Errors & Omissions, Surety, General Liability, Property, Commercial Auto, and Workers' Compensation.

Her career spans underwriting, pricing, product development, and claims, providing a comprehensive understanding of the insurance value chain. Farah has worked extensively with insurers to modernize underwriting and pricing strategies, improve portfolio performance, and respond to emerging risks through data-driven insights. 

Farah holds a Bachelor of Science in Statistics from Cornell University.