Social Discovery

Social Discovery helps insurance carriers turn publicly available social media and online activity into structured, human-verified, actionable claim intelligence.

We are not a social media management or generalized social listening platform. Social Discovery is purpose-built for case-specific investigative reporting used by claims, SIU, legal, and risk teams.

Relevant online content can materially change how a claim is investigated, evaluated, negotiated, or litigated. Yet conducting this research internally is often time-consuming, inconsistent, and difficult to scale. Technology alone can create another problem: large volumes of raw data, false matches, and irrelevant content that claims professionals must still interpret.
Social Discovery solves this by combining advanced search technology with multiple layers of trained human intelligence. Our analysts identify and verify the correct individual, research publicly available sources, isolate content relevant to the case, preserve key findings, and deliver an organized, easy-to-review report. Claims professionals receive useful evidence and context, not a database dump.

Human verification is central to our process. Correctly matching profiles, understanding context, and distinguishing relevant activity from online noise are critical in a claims environment. Our reports prioritize accuracy, relevance, and transparency, providing stakeholders with a clear record they can evaluate and use within established claim and litigation procedures.
Our social media reports support workers’ compensation, auto, bodily injury, general liability, disability, property, and SIU investigations. Depending on the claim, findings can help teams validate reported facts, identify inconsistencies, understand relationships, establish timelines, uncover potential fraud indicators, and strengthen preparation for discovery, depositions, negotiation, mediation, or trial.

For claims and insurance executives, Social Discovery provides a scalable way to introduce better intelligence at critical decision points. Carriers can reduce the hours adjusters and investigators spend manually searching the internet, create greater consistency across claims teams, focus investigative resources where they matter most, and make decisions based on a more complete view of the claim.

For innovation, transformation, data, and technology leaders, our solutions are designed to fit within the carrier’s existing ecosystem rather than create another disconnected workflow. Social Discovery integrates with carrier systems, including Guidewire ClaimCenter, to streamline report ordering and delivery, reduce duplicate data entry, and help create a closed-loop process from referral through completed report. This makes social media intelligence easier to operationalize, govern, and scale across an enterprise.
Social Discovery has more than a decade of experience serving the insurance industry and is a vendor of choice to 8 of the top 10 national insurance carriers. Our model combines enterprise-grade capabilities with flexible, case-by-case ordering, allowing organizations to use social media reporting when circumstances warrant it and scale adoption based on business need.
At its core, Social Discovery gives carriers a practical way to transform fragmented online information into clear, decision-ready claim intelligence, helping claims, SIU, legal, and technology teams work more efficiently and act with greater confidence.