InfiniteWatch deploys AI agents across customer service operations and monitors every conversation: more than two million interactions analyzed each month for clients in Europe and the United States. Work with carriers, MGAs, TPAs and brokers is organized in four phases.

The first is a diagnostic of call flows, the claims process and the customer’s digital journey, to pinpoint where automation should start.

Next comes configuring the agents and integrating them with the policy system and with each company’s own processes.

Deployment is run by a dedicated engineering team: the agents first run in shadow mode against live traffic and move to production once the results hold up. Weeks, not months.

From there, optimization continues on real interactions, with 100% of conversations reviewed, audit trails and regulatory compliance controls.
 

Results
In high-volume operations, operating costs fall by up to 45%, claims are resolved up to 40% faster and auditing covers 100% of interactions. The agents run 24/7, with no queue times and no unnecessary transfers.

Security and compliance
Every deployment runs within the GDPR framework. The platform automatically masks sensitive data before processing it and adds end-to-end encryption, role-based access controls and SOC 2 compliance. Deploy in cloud, hybrid or on-premises, with data residency options.