Starting the Countdown to Agentic Insurance

Celent

Timing: 1:00 pm - 5:00pm

Overview:

Though it appears that insurance companies can't get enough AI, as the reality sets in for what full conversion to AI-powered operations will take, knowing where to start is daunting. Early implementations have made meaningful impact in labor-intensive data entry and document processing, but decisioning capabilities will require years of iteration to match the rigor and compliance of a century of human labor. Insurers and vendors need to work from the same roadmap to deliver insurance to a future where technology optimizes policyholder service. 

Who should attend

  • Carriers looking for clarity on where to best apply AI for long-term value
  • Insurtech founders who want to learn more about how the industry views tech value

  • Vendors transitioning to a new model for digitalization delivery

Agenda

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Tuesday, September 29, 2026
  1. Has AI revitalized the insurtech startup ecosystem? This session will bring together funders and founders, along with data-driven research, to find the contours of the insurtech sector amid AI hype -- …
  2. This session presents the results of a dual-perspective survey exploring how policyholders experience insurance payments—both billing and claims—compared with what insurers are currently offering. Fol …
  3. This session opens with fresh survey insights on how insurers across life and P&C are progressing with agentic AI—highlighting where adoption is accelerating, where it’s stalling, and which use cases …
  4. The sheer amount of decisions in insurance underwriting, claims, and other processes means there's a lot that AI can handle. But what's appropriate -- or legal, or ethical -- to turn over to the machi …
  5. The rapid emergence of agentic AI has created a wave of new technology options for insurers—and no shortage of bold claims. Some vendors are introducing entirely new AI-native platforms, while others …