The agentic insurer — from AI ambition to action, presented by AWS

Thursday, October 01, 2026
ITC Community Meet-Ups
FormatRoundtable

The promise of agentic AI in insurance is no longer hypothetical — it's happening in production, across lines, and at scale. But the path from ambitious pilot to accountable deployment is rarely a straight line. This panel brings together technology and strategy leaders from across the insurance spectrum — life, annuities, and P&C — to share what's actually working, what's stalled, and what they've learned getting there.

Each panelist brings a distinct lens: Christopher George on [applying agentic AI to the complexity of life underwriting and policyholder experience at Guardian Life]; Nick Volpe on [leveraging AI to radically improve the customer experience for annuities at Prosperity Life]; and Patrick Gallic on [scaling agentic workflows internationally across Tokio Marine's diversified P&C portfolio].

The conversation will focus on the practical: how to identify the use cases most ready for agentic AI, the signals that distinguish a genuine production candidate from a durable POC, and the organizational and governance steps required to make the leap. No hype — just hard-won perspective from leaders who are doing it.

Session Moderator
Terry Buechner
Terry Buechner, Principal Insurance Specialist - Global Core Systems - AWS