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Reimagining customer engagement through AI at a 165-year-old insurance company
Learn how a major insurance company incorporated technology across the spectrum, with a discussion that features:
• A focus on customer impact rather than technology for technology's sake.
• Highlights the real-world challenges of transforming a legacy organization.
• Provides a practical discussion on scaling AI beyond pilots.
• Reflects broader industry interest in trust, adoption, and business outcomes—not just AI capabilities.
• Creates a differentiated conversation from many AI sessions focused on infrastructure, productivity, or technical implementation.
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