Claims are getting more expensive even as frequency falls, driven by repair costs, medical costs, litigation, fraud, and delayed decisions. Yet carriers often make their earliest, most consequential decisions based on incomplete or unverifiable information. By the time complete evidence arrives, the property or scene may already be altered, and the opportunity to control costs is lost. This session explores how trusted video intelligence, captured at FNOL, can standardize evidence collection from first touch through settlement. Attendees will learn how guided, attributable evidence improves claim triage, reserving, and fraud detection, and see how TruVideo Clarity powers this transformation.