Product demo: Balto.ai

Your contact center records thousands of conversations a month, and the answers you need are all in there. Getting to them is the hard part. Today that means filters, saved searches, exports, and a lot of waiting. Kodi changes how you get to those answers. Ask a question the way you'd ask a colleague, and get a real answer back from your calls, with the evidence behind it. No dashboards to build, no analyst queue to sit in. Then, if you're ready, can make the changes in your call center for you. We'll walk through what Kodi does, show it working on real call data, and cover what teams are finding when they can finally ask their calls anything.