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Payments in insurance: Bridging the gap between policyholders and carriers
This session presents the results of a dual-perspective survey exploring how policyholders experience insurance payments—both billing and claims—compared with what insurers are currently offering. Following a concise summary of key findings, a panel of insurers and payments vendors will discuss the implications for customer experience, operational efficiency, and innovation, highlighting where carriers can better align their offerings with evolving expectations.
