As insurers deploy more AI agents across operations, the challenge becomes governance: permissions, accountability, cost control, auditability, and performance tracking. This session explores Workday’s approach to managing AI agents as an enterprise portfolio defining roles, tracking impact, budgeting costs, and creating guardrails so automation scales safely. We’ll discuss what changes when agents become part of how work gets done: how to operationalize controls, where business and IT need shared ownership, and how to measure value beyond pilots. Practical, insurer-relevant examples will focus on making agentic work reliable not just impressive.