Modern claims organizations are moving beyond static workflows toward dynamic, real-time decision environments. In this session, we explore how insurers are embedding intelligent routing, automated triage, and contextual data into live claims processing. What does it take to orchestrate multiple data sources, fraud signals, policy information, and operational rules in milliseconds? How can carriers reduce manual handoffs while maintaining control and auditability? And what architectural foundations enable scalable, resilient decisioning? This conversation focuses on practical implementation demonstrating how technology-driven orchestration transforms claims from a linear process into a connected, high-performance system.