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From intake to outcome: how Palomar automated servicing, presented by Pace
Palomar's AI agents handle live policyholder calls and emails, resolving most servicing requests end-to-end without a human touch. Rudy Hervé, COO at Palomar, and Jamie Cuffe, CEO of Pace, share how Palomar got there, from choosing servicing as the starting point to going live in 90 days and handing the agents to its own operations team to run. The result is a servicing team with additional capacity for work that needs people and a consistent experience for policyholders. Palomar's path shows how carriers can take AI from pilot to production and deliver real value.
