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Customer Servicing in Life and Annuities: Beyond the Call Center
Policy servicing remains one of the largest cost centers in life and annuities. This session examines how carriers are redesigning servicing through self-service portals, digital beneficiary updates, automated policy changes, and AI-supported service routing. Where are carriers seeing measurable reduction in call volume? How do modern servicing platforms integrate with legacy PAS? The discussion focuses on practical servicing transformation.
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