Claims in cyber insurance go beyond indemnity, they shape customer experience, risk assessment feedback loops, and future underwriting decisions. This session brings together claims leaders and cybersecurity partners to discuss how proactive incident response, vendor collaboration, and forensic insights are transforming cyber claims outcomes. What does best-in-class cyber incident response look like today? How can claims data feed back into underwriting and product improvement? And how are insurers designing resilience-focused coverage that helps insureds prepare, respond, and recover? This fireside underscores the intersection of claims, risk management and customer support in cyber.