Claims is the moment of truth in insurance and for most carriers, it's also the moment of greatest exposure. Rising claim complexity, an accelerating adjuster retirement wave, and policyholders who expect instant, frictionless resolution are colliding in ways that incremental improvement can't solve. This session confronts those pressures head-on and makes the case that AI — applied intelligently, across the full claim lifecycle — is the only answer that scales.  Whether you're a claims leader, technologist, or transformation executive, you'll leave with specific, actionable next steps, and a new benchmark for what AI claims can look like in production.