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Case Study: From Call Centers to WhatsApp Distribution: Insurance AI in Action
What happens when a hurricane generates 40x the normal insurance claims volume — and hiring more staff is simply not an option?
Join Tom Libassi and Camilo Cruz for a fireside chat exploring how a real insurance carrier leveraged AI during Hurricane Milton to maintain sub-45 second hold times, absorb a catastrophic claims surge, and extend operations at a marginal technology cost instead of massive emergency staffing.
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