AI strategic trends and operational insights: How technology continues to reshape our industry
For decades, insurance and financial services have pointed to regulation and legacy technology as barriers to transformation. While those challenges remain, persistent economic uncertainty, demographic shifts like the Peak 65 retirement wave, and declining trust in institutions are accelerating demand for speed, simplicity, and transparency. Artificial Intelligence is now delivering on promises long discussed, from streamlining underwriting, leveraging electronic health records, and enabling same-day decisions, while redefining what customers and advisors expect from both transactional and relationship-driven experiences.