As AI reshapes insurance claims, a critical gap is emerging between surface-level automation and truly intelligent systems. In this session, Grace Hanson, CEO of Elysian and a five-time Chief Claims Officer, explains why pairing deep domain expertise with AI isn’t just valuable, it’s essential.

Using real-world examples, Grace will contrast off-the-shelf AI with purpose-built solutions, showing how identical claims yield drastically different results depending on the system’s foundation. She’ll also share lessons from building Elysian, the first AI-native TPA for commercial insurance.

Key takeaways include:

• Building for Tomorrow’s Reality – Why being AI-native means rethinking technology, operations, and talent
• The Expertise Multiplier Effect – How embedding claims knowledge into AI unlocks exponential value
• The Pillars of AI Trust – What to evaluate beyond the demo: impact, transparency, and credibility
• The Next Frontier – What’s coming in claims: from emerging tech to quantum computing