The battle for customer loyalty isn’t just about price—it’s about seamless integration, convenience, and ongoing value. From subscription-based insurance to super apps and embedded protection, insurers are rethinking how they engage customers beyond the point of sale. But which models are actually keeping customers engaged? And how can incumbents compete with big tech, fintech, and new distribution models? This panel gathers industry pioneers who are proving that insurance doesn’t have to be a one-time transaction—it can be an ongoing relationship that keeps customers coming back. Forget retention gimmicks—this is about building loyalty that lasts.