Revolutionizing the Insurance Customer Experience with Agentic AI Presented by Salesforce

Wednesday, October 15, 2025
Customer Experience, Retention & Acquisition Track
FormatBreakout Session

Join industry experts as they explore how advanced AI technology is transforming the insurance landscape. This session will delve into practical strategies for agentic AI to personalize policyholder interactions, anticipate customer needs, improve efficiency through the policy lifecycle, and drive business growth through data-driven insights. Attendees will gain a vision for the future of insurance innovation while acquiring actionable tactics to implement AI solutions quickly and effectively, driving tangible results at their companies.

Session Moderator
Colette Bartosik
Colette Bartosik, Senior Director, Go To Market - Salesforce
Jerome Simmons
Jerome Simmons, Director of Insurance Industry Marketing - Salesforce
Speakers
Mark Garrett
Mark Garrett, Director of Insurance Industry Analytics - J.D. Power
Peter Settel
Peter Settel, CEO & President - Bold Penguin