Join senior executives from New York Life and Prudential as they share how they are rewiring insurance — from strategy to execution — with AI, hybrid cloud, and digital-first operations. Positioning growth, experience, and people at the center, this candid discussion explores what it takes to stop playing it safe and leap towards the future of insurance.  Leaders will share real lessons from AI-powered group and voluntary benefits transformation—what’s working today, pitfalls to avoid, and how carriers are balancing cost discipline, stronger governance, and growth enablement further through the emerging Agentic AI–FinOps loop. 

Carriers are also learning from IBM’s own journey, where we achieved over $3.6B in savings by embedding AI across our global enterprise. IBM leaders will share battle-tested practices in operating model design, change management, role redesign, AI adoption, and trust building—offering proven playbooks and practical insights you can take back immediately to accelerate your own transformation with confidence.