Agentic AI Infusion to Enhance Experiences for Employee and Customer Presented by Hexaware

Wednesday, October 15, 2025
Customer Experience, Retention & Acquisition Track
FormatPanel Discussion

Agentic AI solutions are transforming insurance by creating a digital workforce that enables employees and customers to form meaningful relationships through timely, personalized services.  Recognizing that the best experiences stem from accessible support and insights, (re)insurance and broker organizations are evolving from traditional pyramid to diamond-shaped organizational structures. Join Hexaware experts to explore innovations in Agentic AI, including systems and role-based agents in underwriting, claims, servicing, distribution, and finance. Discover real-world case studies on how Agentic AI accelerates transformation, modernizes legacy systems, and optimizes Business and IT operations, creating exceptional experiences for all stakeholders in life and non-life insurance.

Session Moderator
Sandesh Shetti
Sandesh Shetti, SVP  - Global Business Solutions Leader, Insurance - Hexaware
Speakers
Colleen Thomas
Colleen Thomas, VP, Business Relationship Management & Innovation - CNA Insurance
Maren Dennis
Maren Dennis, Claims Transformation Product Manager - Markel
Christina Lucas
Christina Lucas, Global Insurance Market Leader - GOOGLE