From AI as Technology to AI as Strategy - How Insurance Leaders Are Rethinking Business Dynamics to Unlock AI’s Full Potential Presented by Hexaware

Wednesday, October 15, 2025
Customer Experience, Retention & Acquisition Track
FormatPanel Discussion

Embracing AI as a strategist requires a culture of boldness, and accountability where human expertise and algorithmic insight serve as partners in decision‑making. Organizations are implementing squads that pair brokers, underwriters, actuaries, claims, data and legal experts to experiment with use cases and monitor value. Hear from experts, with deep organisational transformation experience from top broking, insurer and technology firms, who will bring their perspective of the cultural shifts needed to enable ethical adoptability such that AI augments specialised judgement. Their experience will surface pragmatic lessons on scaling AI across commercial and specialty lines, balancing innovation with resilience and trust.

Session Moderator
Sandesh Shetti
Sandesh Shetti, SVP  - Global Business Solutions Leader, Insurance - Hexaware
Speakers
Colleen Thomas
Colleen Thomas, VP, Business Relationship Management & Innovation - CNA Insurance
Maren Dennis
Maren Dennis, Claims Transformation Product Manager - Markel
Alejandro Zarate
Alejandro Zarate, Global Data & AI Strategy Leader - Marsh
Christina Lucas
Christina Lucas, Global Insurance Market Leader - GOOGLE