From Claims to Code: AI Agents Transforming Insurance Operations Presented by AWS

Wednesday, October 15, 2025
ITC Life, Health & Benefits
FormatFireside Chat

Life insurance, annuity, and group benefits carriers are deploying AI agents to revolutionize operations from policy administration to claims adjudication. This session showcases how intelligent agents can help tackle decades-old challenges such as automating complex underwriting decisions, streamlining annuity surrender calculations, or accelerating group benefits enrollment processing.

Learn how AI agents can help with pragmatic us cases like reducing claims processing time—and transformational "think big" solutions like autonomous census intake or human-like voice IVRs. Real case studies reveal how carriers are building agent ecosystems that seamlessly integrate legacy systems with modern workflows, delivering measurable improvements in customer experience, operational efficiency, and regulatory compliance across life, annuity, and group benefits lines.

Session Moderator
Chad Hersh
Chad Hersh, Head of Worldwide Market Development - Life Insurance - AWS
Speakers
Julien Furioli
Julien Furioli, Principal - Financial Services Technology - PwC
Pankaj Kandhari
Pankaj Kandhari, VP - Strategy & Digital Transformation - Prudential Financial