The future of insurance isn’t just about reacting to claims—it’s about preventing losses, reducing friction, and building trust in real time. This session will showcase how insurers are using behavioral data, IoT, and predictive analytics to engage customers before they even know they need it. From driving alerts that prevent accidents to real-time weather notifications that protect property, insurers are shifting from passive protectors to active risk partners. With case studies from companies leading the way, we’ll explore how real-time engagement is creating stickier relationships, stronger loyalty, and a CX strategy that goes beyond the policy.