The moment a customer buys a policy, the clock starts ticking. The first 100 days define whether they’ll stay engaged—or start shopping for their next insurer. In this fireside chat, a top CX executive will share how their company has revolutionized onboarding and early engagement to drive long-term loyalty, higher retention, and stronger lifetime value. We’ll dive into the psychology of customer trust, how AI-driven insights help tailor early interactions, and why the best insurers don’t wait until renewal to prove their worth. Get ready for hard data, real results, and a new playbook for turning policyholders into lifelong customers.