How The Zebra Achieves Personalization at Scale: Tech, Trust, and the Talent Behind It
Digital doesn’t mean distant. As digital tools and AI redefine the insurance landscape, many assume the human element is fading — but the reality is far more nuanced. Katie Gold reveals how at The Zebra, blending innovation with empathy has unlocked new levels of trust, personalization, and performance. Discover what it takes to build a truly human-first experience at scale — and why the right talent remains your most powerful asset in a tech-driven world.