October 14 - 16, 2025
Mandalay Bay, Las Vegas

2025 Agenda

From One-Size-Fits-All to One-in-a-Million: The New Era of Hyper-Personalized Insurance

Wednesday, October 15, 2025
Customer Experience, Retention & Acquisition Track
FormatPanel Discussion

Customers are no longer satisfied with generic policies and cookie-cutter service. They expect insurance tailored to their needs, behaviors, and risks—in real time. With AI, behavioral data, and predictive analytics, insurers are moving beyond traditional segmentation into a world of hyper-personalization. This panel brings together CX leaders and insurtech innovators to explore how dynamic underwriting, real-time engagement, and proactive risk prevention are transforming insurance into a truly personal experience. How far can insurers push personalization without crossing ethical lines? And who’s leading the charge in making insurance feel like it was designed for the individual, not the masses?

Speakers
Jessica Austin Barker
Jessica Austin Barker, Chief Digital & Client Experience Officer - TIAA
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