Engineering for Empathy

Tuesday, October 14, 2025
Cognizant Kickoff Summit
FormatPresentation

Do AI and automation put you at risk of losing the human touch?

The fuse has been lit on the next generation of “moments that matter”—transformative touchpoints that only make sense with the arrival of agentic AI. The industry is poised to enter a new era, one where empathy can be engineered.

Speakers
Stephanie Wan
Stephanie Wan, Head of Experience Strategy - Cognizant