Disrupt or Be Disrupted: Unleash AI to Transform Customer Experience in Insurance with ServiceNow

Wednesday, October 15, 2025
Customer Experience, Retention & Acquisition Track
FormatFireside Chat

The insurance industry is at a turning point—those who embrace Agentic AI will shape the future, while those who don't risk falling behind. Forward-thinking insurers aren’t just reacting to disruption—they’re driving it. In this session, join Nigel Walsh, Head of Insurance Go-to-Market, ServiceNow, and Max Malloy, VP of Digital Experience & Strategy, ProAssurance, to learn how the ServiceNow AI platform applies a powerful combination of AI + Data + Workflow to streamline processes across claims, servicing, and underwriting. Discover how customers like ProAssurance have expedited response times and case resolutions, enhanced customer satisfaction, and improved employee efficiency with AI Agents and connected data on one, unified platform. 

The real question isn’t whether to adopt AI—it’s how fast. Are you ready to lead the next era of insurance?

Speakers
Nigel Walsh
Nigel Walsh, Head of Insurance Go-to-Market - ServiceNow
Max Malloy
Max Malloy, VP of Digital Experience & Strategy - ProAssurance