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Back-End, Front Impact: Modernizing the Infrastructure Behind Claims
While much of the insurtech spotlight has focused on digital claims interfaces and AI-powered triage tools, the operational infrastructure that supports these experiences often lags behind. This session will explore what it really takes to modernize the back-end of claims, from payments and subrogation to TPA coordination and data reconciliation. We’ll spotlight how carriers, TPAs, and infrastructure innovators are working together to rebuild outdated processes that still rely on PDFs, emails, and spreadsheets. Because no matter how slick the front-end is, true claims transformation depends on the invisible systems behind it finally catching up.
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