“Hey Human, Help Me Help You!” Tips for Getting the AI + Human Balance Right

Tuesday, October 14, 2025
ITC Agents Track 1
FormatMic Drop

We know AI is replacing certain job functions of the traditional agent. But which? Where in the loop should you – the human – be, and where do you want AI to help? Craig Kilroy lays out a vision for an agent/AI workflow that centers the agent and gives you a competitive edge. 

Speakers
Craig Kilroy
Craig Kilroy, Director of Managed & Professional Services - Momentum