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2024 Agenda

ITC Vegas

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The Future of Claims Adjusting - The Future of Claims Adjusting is not About Replacement by AI and Automation, but Rather Collaboration Presented by Hexaware

October 16, 2024
Mandalay Bay Ballroom F
Claims Track

The future of claims adjusting will be characterized by synergy between human expertise and AI & Automation capabilities. Claim process will leverage AI powered tools for FNOL data processing, initial claims assessment, fraud detections etc and leverage Automation capabilities (Guidewire Autopilot) to manage routine tasks. This collaboration will lead to faster and accurate claim settlement, customer satisfaction improvements and helps adjuster focus on complex cases and tasks.   

Speakers
Christina Lucas, VP, Global Insurance Advisory - Guidewire
Maren Polakoski, Senior Director - Claims Transformation Product Manager
Session Moderator
Steve Darko
Steve Darko, Partner - Hexaware