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2024 Agenda

ITC Vegas

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Driving Customer Delight and Data Insights in Commercial & Specialty Insurance Presented by Hexaware

October 16, 2024
Mandalay Bay Ballroom L
Customer Experience, Retention & Acquisition

Join the insurance industry trailblazers and thought leaders from leading brokers, carriers and re-insurers as they share the North Star in Customer Experience, Retention and Acquisition in Commercial (Re)Insurance Placement—from clients to brokers to carriers(cedants) to reinsurance brokers and reinsurers. Hosted by Hexaware, this expert panel will delve into recent advancements in AI and Gen AI, showcasing how these technologies are revolutionizing risk assessment, streamlining operations, and personalizing client solutions. Discover how the adoption of these technological developments facilitate data-driven decision-making, enhance efficiency, and deliver better recommendations to clients. Learn about the benefits realised, including better coverages, faster pricing and quoting, access to more and better capacity, increased customer satisfaction, competitive advantage, scalability and improved compliance. Explore how this transformation fosters better collaboration across all stakeholders, creating a smarter, more agile insurance landscape.

Speakers
Robert Olson, CIO - Aon Reinsurance
Colleen Thomas, VP, Business Relationship Management & Innovation - CNA Insurance
Kate Riordan, Director, Automation Initiatives - Verisk
Venkat Krishnamoorthy, Group CTO & CDO - Hamilton Insurance Group
Session Moderator
Sandesh Shetti
Sandesh Shetti, SVP - Global Business Solutions Leader, Insuance - Hexaware