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2024 Agenda

ITC Vegas

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The Future of Distribution Presented by Deloitte

October 16, 2024
Mandalay Bay Ballroom D
Distribution Track

Distributor and customer expectations of the experience provided by insurance carriers has never been higher.  As our industry looks to meet these demands - sales, distribution, and marketing needs to be even more tightly integrated with each other and across the enterprise to develop a consistent, end-to-end experience.  How should carriers enable the desired capabilities to transform experience?  How should carriers break down walls between sales, distribution, and marketing?  What’s worked to drive meaningful progress in reducing friction with prospects and customers?

Deloitte will host a panel of industry leaders who sit across the insurance value chain to share their views on how carriers can navigate shifting expectations and achieve sustainable, profitable growth.

Speakers
Lisa Goldstein, EVP - Customer Experience and Marketing - CSAA Insurance Group
Bob Bastian, Chief Information Officer & Head of Data, Service and Technology, U.S. Businesses - Prudential Financial
Session Moderator
John Matley
John Matley, Principal - Deloitte