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2024 Agenda

ITC Vegas

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Omnichannel Mastery: Seamless Interactions for Insurance Customers Across Platforms

October 16, 2024
Mandalay Bay Ballroom L
Customer Experience, Retention & Acquisition

Explore strategies to deliver cohesive, personalized customer experiences in the digital age. This session covers best practices in integrating online platforms, optimizing mobile apps, and leveraging AI-driven solutions like chatbots. Attendees will learn how to enhance engagement and foster loyalty by seamlessly transitioning customers across digital and physical channels.  

Speakers
Laura Boettcher, COO - Insurance - Hippo Insurance
Mark Seich, Vice President, Marketing & Distribution - The Philadelphia Contributionship
John Zheng, CIO, CFO & Deputy General Manager - Mitsui Sumitomo Insurance China
David Embry, CEO - Mylo
Session Moderator
Gabriella Brignardello
Gabriella Brignardello, Principal - Fika Ventures