October 14 - 16, 2025
Mandalay Bay, Las Vegas

2024 Agenda

Omnichannel Mastery: Seamless Interactions for Insurance Customers Across Platforms

October 16, 2024
Mandalay Bay Ballroom L
Customer Experience, Retention & Acquisition

Explore strategies to deliver cohesive, personalized customer experiences in the digital age. This session covers best practices in integrating online platforms, optimizing mobile apps, and leveraging AI-driven solutions like chatbots. Attendees will learn how to enhance engagement and foster loyalty by seamlessly transitioning customers across digital and physical channels.