Hear from leaders at Liberty Mutual, Apollo/Excellent Insurance (an MGA), and Jerry (a digital broker) who are pioneering the integration of Generative AI agents with human agents to dramatically improve customer, independent agent, and employee experience. Panelists speak from multiple years of combined experience developing and launching technology systems that enable customer support teams to offer high-quality, speedy, cost-effective, and scalable service to insurance customers and independent agents. Topics to include: What can GenAI do that conversational AI couldn't? How can you get human and GenAI agents to work together as a cohesive team? How do you monitor and measure results? Is now the right time to jump in and what's coming next?