Technology proliferation is at an all-time high, and a potential headache for agents navigating a hard market. How can agencies co-exist with the disparate tech stacks of their partners? How does technology interact with the balancing act between volume vs relationship management? How does it enable new opportunities to offer new lines (like E&S and L&A)?

We break down these concepts to discover how the growth in innovation can help, and not hinder, the value that agents can provide to their insureds and their businesses by increasing customer satisfaction, deal size, and retention.