The focus of our discussion will be the evolution of automating small commercial underwriting from the traditional to the digital perspective and how insurance carriers and brokers have adapted to no-touch portfolio underwriting. 

We’ll unpack how insurance carriers can balance simplifying underwriting rules to drive higher quotability while managing overall risk and improving the customer experience. We’ll also delve into how a shift from individual account decisions to a portfolio view can drive growth without degrading profitability all the while demystifying certain previously held beliefs about risk characteristics.

The panel will recount experiments that led to successes while also reflecting on challenges in the transition to a customer-centric approach.