Customer-Centric Claims Design: Putting Policyholders at the Heart of the Process
This session explores innovative approaches to streamline claims processes, enhance transparency, and improve communication through technology and empathetic design. Attendees will discover strategies to empower policyholders, reduce friction points, and build trust by fostering a customer-first mentality. Join us to learn how to design and implement customer-centric claims processes that not only meet but exceed policyholder expectations, setting new standards for service excellence in the insurance industry.