Greetings Insiders,   

Can you believe an entire month has passed since we ventured off into the galaxy at ITC Vegas 2024? We truly blasted off to new heights and cemented this event as the largest global gathering of insurance and insurtech visionaries with more than 9,000 attendees from 58 countries around the world. 

In this month’s version of the Insider, we want to express our deepest gratitude to all of you for attending year after year, and for your unwavering support for team ITC. Now with so much to share from the show, let’s get on into the recap of ITC Vegas 2024 – spoiler alert, you’ll find some meaty takeaways from each of our curated programs, breaking news recaps, and access to photos, videos and more!  

Nebula of trends

That’s right, we said 14 stages of content per day, 300+ sessions, and just over 600 speakers throughout the event. Here’s a snapshot of trending topics and takeaways from the overall event. We'll be breaking these down on social over the next few weeks:  

Make sure you follow us here: LinkedIn, Instagram, Facebook, and X

• Growing use of AI to enhance underwriting, claims processing, and operational efficiencies. 

• A shift toward customizing insurance products based on individual customer behaviors and preferences, with brokers facilitating tailored offerings. 

• Increased adoption of parametric models that provide automatic payouts based on specific triggers benefiting both consumers and insurers. 

• Rising emphasis on eco-friendly practices and sustainable insurance products, influenced by customer demand and broker advocacy. 

• Enhanced focus on innovative solutions for addressing climate-related risks, while the insurance industry adapts to environmental changes. 

• Strengthening partnerships among insurers, Insurtechs, and other stakeholders to drive innovation and streamline service delivery. 

• Utilization of data analytics for informed decision-making. 

• Rising need for cyber insurance, with brokers and agents playing a crucial role in educating clients about associated risks and coverage options. 

• Implementation of systems capturing real-time customer feedback to quickly adapt services and improve overall satisfaction.  

Neighborhood highlights

This year at ITC Vegas, we introduced newly curated programs designed to help you find your flock easier than ever. Each of these programs featured a Town Square or “neighborhood” on the Expo Floor, which offered networking lounges, meet-ups, and tons of exhibitors and sponsors. Per your feedback in the post-event surveys, these programs were a hit. 

Here are some highlights from each of our 2024 curated programs. 

ITC L&A + GROUP BENEFITS

Top takeaways:  ​​​​​​

• Technology integration, particularly AI and automation, is crucial for transforming insurance operations and enhancing customer experience 

• Genomics is revolutionizing life insurance by enabling genetic risk assessments that promote preventive health measures and personalized policies 

• Customer-centric approaches, focusing on personalization and holistic wellness, are essential for enhancing client satisfaction and loyalty

• Collaboration between insurers and Insurtech startups fosters innovation and addresses changing customer demographic expectations  

• Data governance and security are paramount when integrating AI and genomics into insurance practices to maintain trust and comply with regulations 

ITC LATAM
Top takeaways:  

• Embedded insurance is integrating seamlessly into customer journeys, enhancing accessibility 

• Partnerships between startups and established insurers are fostering innovation and market expansion 

• Data readiness, quality, and governance are critical for successful AI implementation 

• Regulatory initiatives like sandboxes and open insurance are promoting innovation throughout the LATAM market 

• Blockchain technology is enhancing transparency and efficiency in insurance operations 

ITC BROKERS
Headline sponsor: BrokerTech Ventures
Top takeaways:  ​​​​​​

• Technology and AI are playing a critical role in enhancing core insurance processes, such as underwriting, claims management, and customer support to allow insurers and brokers to process vast amounts of data more efficiently, improve predictive accuracy, and personalize customer experience

• Rapid growth in specialized insurance markets like ENS and wholesale insurance require modern solutions 

• The democratization of access to insurance through AI applications like parametric insurance is making it easier for underserved markets to access insurance products 

• Major shift towards data-driving decision making and effective data management allow insurers and brokers to leverage analytics, optimize risk assessment, and deliver customized products

ITC AGENTS
Top takeaways:  

• Embracing innovation and adaptability keeps agencies competitive in a volatile market 

• Leveraging technology, especially AI and Insurtech, enhances operational efficiency and customer experience 

• Agents should adopt a digital-first mindset while leveraging their unique strengths in building client relationships 

• Strategic planning and visionary leadership are key to achieving growth milestones 

• Simplifying processes and leveraging technology streamline operations and enhance client satisfaction 

We can’t wait to tell you how these programs will evolve in 2025! 

ICYMI: News

Read what people are saying about us!

• Hear from our presenting sponsor, McKinsey & Company, here. Get their take on show highlights and projections for 2025.
• Read up on Federatō's big three takeaways for this year's show here.
• Relationships, innovation, and AI - see what Caliber took away from ITC Vegas 2024, here.

Interested in sponsoring, exhibiting, meeting space, or content opportunities at ITC Vegas in 2025? 
Please reach out to Josh Grossman or fill out our sponsorship interest form here for more information. 

With ITC Vegas 2024 now behind us, we’re incredibly grateful for each of you who joined us and made this year’s event unforgettable. Thank you for being part of our ITC community, where connections, collaborations, and innovation thrive. Save the date for October 14-16, 2025—we can’t wait to welcome you back! Get on our list here.

Thank you for reading and wishing you all good times and health as we begin this holiday season. 

The future of insurance is here. 

Sincerely, 
Nicole Peck, President