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2023 Playback Breakout Sessions

ITC Vegas

November 01, 2023

Creating Superior Customer Journey in Claims Experience Globally Through Strategic Partnerships and Innovative Technologies

In a rapidly changing insurance landscape, how can companies deliver a superior claims experience to customers globally? This session, led by Tokio Marine Holdings Chief Digital Officer Masa Namatame, we will explore how strategic partnerships and innovative technologies can substantially improve the customer journey in claims processing. Attendees will gain insights into Tokio Marine's unique approach to leveraging AI and data analytics, while fostering meaningful collaborations with insurtech startups. The goal is to create a seamless, efficient, and empathetic claims experience that meets the high expectations of today's digitally-savvy customers.


Masashi Namatame, Group Chief Digital Officer, Tokio Marine

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